Renewing your plan, and what happens if a payment is not made
Plans renew when the renewal invoice is paid. What the 7-day grace and the lock mean.
For: Owners & admins · Category: Company setup (owners)
A Veridox plan does not renew by itself: it renews when the renewal invoice is paid. If a term ends without that payment, or a payment does not go through, you keep full access for 7 days to pay before the workspace locks. Here is what happens and what to do.
Steps
- Before the term ends - The owner gets a reminder by email and in the workspace 30 days before a 12 or 24 month term ends (14 days for a 6 month term), and again 3 days before. Pay the renewal invoice in Settings -> Billing before the end date and nothing changes.
- The term ends unpaid: 7 days of grace - Your team keeps full access for 7 more days. Owners and admins see a strip at the top of the workspace and a red banner in Settings -> Billing showing the date the grace ends, with a "Pay renewal invoice" button. They are also notified when the grace starts and when one day is left.
- After the grace: the workspace locks - If the invoice is still unpaid, the workspace locks. Your team sees a short "workspace paused" note. Owners and admins can still sign in and open Settings -> Billing to pay. Nothing is deleted and your plan, people and history stay exactly as they were.
- How to pay - Click "Pay renewal invoice" in the billing banner. It opens a new checkout for your current plan and term. Full access returns for everyone as soon as the payment is confirmed.
- After paying - When you come back from the payment page, the banner says "Payment received - confirming your plan" until our server has confirmed it, then shows that your plan is active. If confirmation takes longer, it says the payment is processing; your plan updates as soon as it is confirmed.
Tips
- Pay before the end date to avoid the grace and lock altogether.
- Locking never deletes your data - pay at any time and your team and history are exactly where you left them.
- If you believe a payment should have succeeded, check with your bank or card provider before paying again, or contact us with the payment reference.