Get help from the Veridox support chat
Ask a question in the chat, get an answer from the assistant, or hand it to a person.
For: Everyone · Category: FAQ & troubleshooting
The support chat is on the Veridox website and inside the app. An automated assistant answers first, using the Veridox Help Center and our published policies. A member of the Veridox team can take over at any time.
Steps
- Open the chat: Choose Chat with Veridox Support at the corner of the page. It shows on the website, on the sign-in pages and inside your workspace. It is hidden on the Messages and Email pages, on guest meeting pages and in the live demo.
- Ask your question: Write what you need. The assistant answers from the Help Center and our published policies.
- Ask for a person: Ask for a team member, or choose Create a ticket. Check your name and email, then choose Create ticket. Our team replies by email, usually within 1 working day. Your ticket number starts with VDX.
- Urgent problems: If you are signed in and your message sounds urgent, Veridox creates a ticket for you straight away and tells our team. The chat shows your ticket number.
- End the chat: Choose End chat when you are done. You can start a new chat at any time.
Tips
- Do not type passwords or card numbers into the chat.
- You can also write to support@veridoxspace.com.
- Support chat is not available in the live demo.