See your support requests
When you are signed in, list your own support requests in the chat and see which ones have a reply.
For: Everyone · Category: FAQ & troubleshooting
My requests shows the support tickets you have raised, with their status. It is for people who are signed in, and you only see your own.
Steps
- Open the chat: Sign in, then choose Chat with Veridox Support and choose My requests.
- Read the list: Each request shows its ticket number and a status: With our team, Waiting for your reply, or Resolved. A line says Our team has replied when there is a new reply.
- Open a request: Choose Open beside a ticket to read it. Choose Back to the chat to return.
- Answer by email: Our team also replies by email. Reply to that email to carry on.
Tips
- If you have no requests yet, the list says so.
- If the list does not load, try again in a moment.