Rate the help you received

Give 1 to 5 stars on a resolved request, add a comment, and change your rating later.

For: Everyone · Category: FAQ & troubleshooting

When we resolve your request, we ask how we did. Your rating helps us improve, and a low rating alerts our team so they can follow up.

Steps

Rate from the chat or the email: The chat asks How did we do? and we email you a Rate our help link. Choose 1 to 5 stars.
Add a comment: Say more if you want to. The comment is optional. Choose Send rating.
Change your mind: Open the rating link again. If you have already rated, you can change your rating.
One reminder: If you have not rated 3 days after we resolved your request, we send one reminder and no more.
Quiet tickets close by themselves: If a ticket is waiting for your reply and you do not answer for 7 days, it is closed as resolved and we ask for a rating. Send a message or reply to the email to reopen it.