Using Veridox when your connection drops
Your last saved screens stay readable, changes wait for the connection, and a few things always need it.
For: Everyone · Category: The Veridox app (PWA)
Veridox keeps the last data you loaded on your device. If your connection drops, the screens you already opened keep showing that data instead of an error. A bar at the top tells you that you are offline.
Steps
- Know the signs: A bar at the top says You are offline. Showing the last saved data. A small Offline chip also shows. When the connection returns, the bar says Back online and your screens refresh by themselves.
- Keep reading: Screens you opened before keep their last saved data. If a refresh fails, you see Could not refresh. Showing the last saved data. beside the data, not an error.
- Make a change: A change you make while offline waits and is sent when the connection returns. Keep Veridox open until then, because a change that is still waiting is lost if you close the app first. If that happens, send it again. The message says: You are offline. This will be sent when the connection returns.
- Clock in and out online: Clocking in and out needs a connection, so the time and location are right. The message says: You are offline. Clock in needs a connection so the time and location are right. These actions never wait in a queue.
- Private pages need a connection: Payroll, payslips, bank details, billing, email and whistleblowing pages are not saved for offline use. Open them when you are online.
- How long saved data stays: Saved data stays on your device for up to 24 hours. It belongs to the person who is signed in, and it is cleared when you sign out. A new version of Veridox clears it too, and your screens then load fresh data.
Tips
- Calls and meetings need a connection. If a call drops, Veridox rejoins when the connection is back.
- Veridox Sales keeps its last saved data too and shows the same offline bar.
- On a shared device, sign out when you finish so the next person cannot see your saved data.